A hidden leak uncovered the evidence to overturn a denied claim
Residential water damage.
Case 002ResidentialWater
- Problem
- Heavy rain entered Mark's home through an exterior wall, flooding the kitchen and living room and damaging cabinets and flooring. His insurer initially denied coverage, attributing the loss to excluded floodwater damage.
- Diagnosis
- Our investigation identified a separate water heater leak in the garage, behind the kitchen. This additional source gave the insurer new information to consider when reviewing the damage.
- Treatment
- We presented the findings to the insurance company and supported a reassessment of the claim, distinguishing the water heater leak from the exterior flooding.
- Result
- The insurer reversed its initial coverage decision following the additional findings, saving Mark thousands of dollars in out-of-pocket costs.
Other case files
Every documented job reads the same way. What the customer saw, what we found underneath it, what we did, and how it ended.
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