Problem, diagnosis, treatment, result.

Every documented job reads the same way. What the customer saw, what we found underneath it, what we did, and how it ended.

Case 001ResidentialWater

A late-night emergency became a managed recovery with a clear plan

Problem: Heather's nine-year-old daughter woke the family after water began falling into her downstairs bedroom. Water poured through ceiling openings, lights, and AC vents, soaking her mattress and furnishings throughout the downstairs.
Diagnosis: Our assessment identified extensive damage requiring demolition and mitigation. The amount of work involved meant household belongings needed to be moved out to prevent further damage.
Treatment: We submitted a treatment plan and secured insurance approval to begin. Contents were packed out and moved to our insured, climate-controlled warehouse before demolition and mitigation proceeded.
Result: Demolition and mitigation are complete. The family's belongings remain protected in storage while insurance approval for repairs is pending.

Case 002ResidentialWater

Problem: Heavy rain entered Mark's home through an exterior wall, flooding the kitchen and living room and damaging cabinets and flooring. His insurer initially denied coverage, attributing the loss to excluded floodwater damage.
Diagnosis: Our investigation identified a separate water heater leak in the garage, behind the kitchen. This additional source gave the insurer new information to consider when reviewing the damage.
Treatment: We presented the findings to the insurance company and supported a reassessment of the claim, distinguishing the water heater leak from the exterior flooding.
Result: The insurer reversed its initial coverage decision following the additional findings, saving Mark thousands of dollars in out-of-pocket costs.

Case 003ResidentialWater

Problem: A hot water line burst beneath Jennifer's kitchen island sink, damaging wood flooring, custom cabinetry, and drywall. She was unsure whether to fund the work herself or file an insurance claim.
Diagnosis: We assessed the affected materials and explained the scope of damage. Jennifer needed clearer documentation, a straightforward treatment plan, and costs she could compare before deciding.
Treatment: We prepared two estimates and treatment plans covering the self-pay and insurance routes. We also provided documentation to support the insurance review.
Result: Jennifer chose The Property Doctors, and State Farm approved coverage for the entire loss. The clear assessment and options helped her move forward with confidence.

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